Privacy Policy

Introduction

DeepPro Solutions PLT ("DeepPro", "we", "our") operates the website deeppro.pro and provides air conditioning services in Kuala Lumpur and the surrounding Klang Valley. This Privacy Policy explains how we collect, use, store and disclose personal information when you interact with our website or engage our services.

By using our website or submitting your personal data through any of our forms, you acknowledge that you have read and understood this policy.

Information We Collect

Information You Provide

When you fill out our contact or booking form, we may collect your name, email address, phone number and any details you include in the message field. If you engage our services, we may also collect your physical address for the purpose of scheduling and completing service visits.

Automatically Collected Data

Our server logs may record your IP address, browser type, operating system, referring URL and pages visited. We use cookies and similar tracking technologies as described in our Cookie Policy.

How We Use Your Information

• To respond to enquiries and provide quotations.
• To schedule, perform and follow up on service appointments.
• To send appointment reminders and service-related communications.
• To improve our website functionality and user experience.
• To comply with legal obligations and resolve disputes.

We do not sell, rent or trade your personal information to third parties for marketing purposes.

Data Retention

We retain personal data for as long as necessary to fulfil the purposes outlined in this policy or as required by applicable law. Contact form submissions are stored for up to 24 months after the last interaction. Service records are retained for a minimum of 36 months for warranty and follow-up purposes.

Data Security

We implement reasonable technical and organisational measures to protect your information against unauthorised access, alteration, disclosure or destruction. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

Your Rights

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the right to access, correct and withdraw consent for the processing of your personal data. To exercise these rights, contact us at [email protected].

Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites and encourage you to review their policies independently.

Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated "Last updated" date. Continued use of our website after changes constitutes acceptance of the revised policy.

Contact

For questions about this Privacy Policy or your personal data, reach us at:

DeepPro Solutions PLT
28-2, Jalan Perdana 5/1, Pandan Perdana, 55300, Kuala Lumpur
Email: [email protected]
Phone: (017)-632 8450